Payment Policy

Scope and Definitions

This Payment Policy governs all financial transactions between players and Rkgg, including deposits, withdrawals, refunds, and recharges, and sets out processing times, limits, verification requirements, security measures, and dispute handling related to payments.

Regulatory Context

Rkgg operates in accordance with applicable gaming and financial services regulations. Details of licensing and regulatory compliance are provided in this policy and updated as required. The policy enforces anti-money laundering and counter-terrorism financing provisions and requires alignment with know-your-customer procedures for all payment activities.

Account Verification and KYC

Before processing withdrawals, all players must complete identity verification (KYC). Acceptable documentation includes government-issued photo ID, proof of address issued within the last three months, and confirmation of the payment method used for deposits. Rkgg may request additional information or suspend transactions until verification is complete. Verification delays may affect withdrawal timing and limits.

Accepted Payment Methods

Rkgg supports a broad set of payment methods for deposits and withdrawals, including card payments, bank transfers, and electronic wallets, with availability varying by region. All transactions are processed in EUR unless another currency is stated. The cashier interface will display which methods are available to the user for deposits and withdrawals.

Deposit Limits

  • Minimum deposit per transaction: €25.
  • Maximum deposit per transaction: up to €5,000, depending on method and regional requirements.
  • Daily/monthly caps may apply per method; such limits are shown in the cashier and user account settings.

Withdrawal Limits and Processing

  • Minimum withdrawal per transaction: €25.
  • Maximum withdrawal per transaction: up to €5,000, depending on method and regional requirements.
  • Withdrawal limits may vary by method and time period (daily/weekly/monthly); higher limits may require additional verification.

Processing Times and Fees

Deposits are typically processed instantly or within a few minutes. Withdrawals are subject to verification and generally processed within 24 to 72 hours on business days, depending on the method and compliance checks. Rkgg does not impose deposit fees. Withdrawal fees, if charged by the payment provider or financial institution, shall be disclosed before confirmation. Rkgg reserves the right to apply service charges for nonstandard processing or chargebacks as permitted by applicable law.

Security and Fraud Prevention

Rkgg employs industry-standard security measures, including encryption and secure storage of payment data. Two-factor authentication for account access is available where supported. Transactions are monitored for suspicious activity, and Rkgg may suspend or terminate accounts to protect users and comply with regulatory obligations. In the event of a payment reversal or chargeback, Rkgg may suspend related account features pending investigation and may reclaim funds from any available balance if required.

AML and Compliance

Rkgg adheres to AML regulations and conducts customer due diligence for payment activities. We may request additional documents or information to satisfy regulatory requirements and may refuse or delay transactions that do not meet due diligence criteria.

Dispute Resolution for Payments

Payment-related disputes must be submitted in writing within 14 days of the transaction. Rkgg will investigate and provide a resolution within a reasonable period, not exceeding 28 days from receipt of the complaint. If a payment is reversed, cancelled, or reversed by a payment provider, Rkgg may suspend related features until the matter is settled.

Record Keeping and Data Access

Rkgg maintains records of all payments in accordance with legal and regulatory retention requirements. Players may request transaction statements and related information in writing, subject to applicable data protection and privacy laws.

Responsible Gaming and Self-Exclusion

Players may set deposit limits, use timeouts, or self-exclude from the platform. Rkgg provides resources for responsible gaming and will honor declared self-exclusion requests in accordance with regulatory requirements. Attempts to circumvent limits may result in account restrictions or suspension.

Privacy and Data Protection

Payment data is processed in line with Rkgg’s Privacy Policy and applicable data protection laws. Personal data collected for payment processing is used solely for payment operations, fraud prevention, and regulatory compliance, and is stored securely for the period required by law.

Policy Updates

Rkgg may amend this Payment Policy. Material changes will be communicated through the platform and, when required, by direct notice to the user. Continued use of the payment services after such notice constitutes acceptance of the updated policy.

Contact and Support

For questions about this policy, contact Rkgg support through the official account interface. All inquiries will be handled promptly within regulatory timeframes and in accordance with internal escalation procedures.