Responsible Gaming

Introduction

Rkgg is committed to responsible gaming and to reducing the risks associated with participation in our services. We may take protective actions if indicators of at‑risk behavior arise, including restricting access to our platform in accordance with applicable law and internal policies. This policy applies to all users and governs our actions related to safeguarding players and promoting healthy engagement.

Principles and Scope

The Responsible Gaming framework rests on three core pillars: the safety of the player, the integrity and fairness of gaming, and the prevention of gambling–related harm. Play should be a voluntary activity undertaken within the participant"s means and in compliance with legal age requirements. We implement measures to support these principles across all products offered on the platform.

Minors and Age Verification

Participation in our services is limited to individuals who have reached the age of majority under applicable law. We require verifiable proof of age during registration and implement reasonable safeguards to prevent access by minors. We may suspend or restrict accounts where age verification cannot be completed or where underage access is suspected or detected.

Risk Management and Intervention

We monitor activity for signs of problematic gambling. Where risk indicators are identified, we may engage protective actions including account restrictions, temporary pauses in activity, or other measures designed to mitigate harm. We support appropriate professional assessment and encourage users to seek assistance from qualified professionals if gambling becomes problematic.

Responsible Gaming Tools

• Time-Out: A temporary pause on participation that may be initiated for a defined period. Once activated, deposits and bets are blocked immediately. Ongoing bets will settle according to their terms, and winnings may be allocated after settlement. Time-Out can be revoked in accordance with internal procedures after the minimum elapsed period.
• Self-Exclusion: A formal, user‑driven cessation of access for a fixed or indefinite period as chosen by the user. During Self-Exclusion, all access to services is blocked, and the creation of new accounts is prohibited. Re-entry typically requires a review and explicit confirmation by the company after the expiration of the chosen period, subject to applicable restrictions.
• Spending and Time Limits: We offer deposit limits, loss limits, and session time limits. Once a limit is reached, related actions are restricted, and further increases are not permitted until the user initiates a formal limit adjustment in the account settings. Users may adjust limits in accordance with internal procedures and applicable law.

Support, Guidance, and Professional Help

We provide information and support to help users regulate their gaming activity. When requested, or when there is reasonable concern, we will offer guidance on steps to reduce risk and information about seeking help from qualified professionals. Our in‑house support team remains available to discuss protective measures and assist with the implementation of Responsible Gaming tools.

Self-Assessment and Awareness

Educational materials are available to help users recognize patterns that may indicate problem gambling. Indicators may include persistent engagement beyond intent, repeated attempts to recover losses, or neglect of personal responsibilities. Diagnoses of gambling disorders must be made by qualified professionals.

Data Protection and Privacy

Age verification and safeguarding measures are implemented in accordance with our privacy policy and applicable data protection laws. Personal data used for Responsible Gaming purposes is processed lawfully, proportionately, and securely, with access restricted to authorized personnel and purposes related to harm prevention and policy enforcement.

Operational Arrangements and Compliance

Rkgg operates in compliance with applicable licensing and regulatory requirements. We retain the right to enforce protective measures, to suspend or terminate access, and to update this Responsible Gaming policy to reflect changes in law, technology, or best practices. Users will be informed of material changes in a timely manner.

Contact and Further Information

For questions about this policy, or to request protective measures on an account, please contact our support team. We will review requests promptly and act in accordance with applicable law and internal policy.