Self Exclusion

Self-Exclusion Policy

Rkgg is committed to responsible gambling and to supporting players who need a temporary or long-term break from wagering. This policy governs voluntary self-exclusion on the Rkgg platform, including scope, duration, effects, termination, and related support.

Scope and Purpose

This policy applies to all accounts held on the Rkgg platform. Its purpose is to provide a formal mechanism for voluntary suspension of access to all gambling activities for a defined period or indefinitely, in order to protect player welfare and promote safe play.

Submitting a Self-Exclusion Request

1. Requests must be submitted to the Rkgg Customer Support team through the platform’s official channels.
2. Allowed durations are: a minimum of three (3) months; a maximum of five (5) years; or an indefinite term.

Upon receipt, the request will be logged and the self-exclusion process commenced in accordance with this policy.

Effectiveness and Scope

1. Once processed, the user’s Rkgg account will be suspended for the duration specified, and the user will be denied access to all gambling activities on the platform during the exclusion period.
2. During the self-exclusion period, the user will not receive promotional materials or communications related to Rkgg products or services.
3. Rkgg will implement reasonable measures to enforce self-exclusion. The company shall not be liable for any breach of self-exclusion resulting from attempts to access the platform through third-party methods or accounts not controlled by Rkgg.

Termination or Modification of Self-Exclusion

1. End of the exclusion term: the account will automatically be reactivated and the user will regain full access at the end of the specified period.
2. Early termination: a user may request termination before the expiration date. Termination becomes effective after a twenty-four (24) hour cooling-off period, during which the user may reconsider the decision.

Post-Exclusion Support and Responsible Gambling

Rkgg provides information and access to responsible gambling resources. Throughout and after the self-exclusion period, users may access support materials and where appropriate seek professional help for gambling-related concerns through official in-platform resources.

Privacy and Data Protection

All self-exclusion requests are handled with appropriate confidentiality. Personal information collected in connection with self-exclusion is processed in accordance with Rkgg’s Privacy Policy and applicable data protection laws, and is safeguarded against unauthorized access or disclosure.

Amendments

Rkgg reserves the right to amend this policy at any time to reflect changes in regulatory requirements or business practices. Updates shall take effect upon posting on the platform, and users may be notified through official channels.

Contact and Assistance

For questions or to initiate a self-exclusion request, contact Rkgg Customer Support using the platform’s official channels. Support is available during standard business hours or as otherwise published by Rkgg.

Effective Date

Last updated: 2025-06-01